Warranty Information

Bonza Bike Box is proud to set the standard in bicycle transportation and protection, with all our bike boxes rigorously tested to survive the most severe impacts and whatever travelling can throw at it.

Bonza Bike Box offers a 2 year warranty against any manufacturing faults and material defects.

The 2 year warranty covers the original purchaser of the bike box. Coverage is voided if the bike box is sold or ownership is otherwise transferred. It is the responsibility of the customer to provide Bonza Bike Box with proof of original purchase.

Bonza Bike Box retains the right to decipher whether damage is caused by normal wear and tear circumstances, manufacturing defects, accident, misuse, improper care, or negligence. Bonza Bike Box also retains the right to repair or replace valid warranty claims at their discretion; refunds are not an option for valid warranty claims. Exact product replacement depends on available inventory and no guarantee is made to process warranties within a certain time frame, but we endeavour to ensure you are not without a bike box for any prolonged period.

Damage covered under warranty:

  • Broken joining & hinges.
  • Defective materials or workmanship.

Damage not covered under warranty:

  • Damage resulting from misuse (broken straps, latches & wheels).
  • Cosmetic damage (scratches or stained/ marked materials).
  • Incidental or consequential damages (such as damage to or loss of the contents of the bike box).
  • Damage caused by airlines or other transit handlers. (broken latches & wheels).*

*Damage claims in transit should be filed against the carrier.

Warranty Claim Procedures:

If the damage to your bike box is covered under warranty, please follow the procedures listed below to begin a warranty claim. Please note that if you do not follow the procedures listed below, it may prevent your warranty claim from being processed in a timely manner.

STEP 1: Please email enquiries@bonzabikebox.com, with ALL of the following information:

  • Your date of purchase and preferably your confirmation receipt received, as proof of purchase.
  • At least one clear picture of the warranty claim.
  • Detailed description of the warranty claim and how it occurred (if known).
  • Product model & colour.
  • Original order number.
  • Name on the original order.
  • Purchase date of original order.
  • Contact information (email address and phone number).

STEP 2: Please allow up to 48 hours for a response; more often than not, we will respond much faster. If you have any questions, concerns, or comments in regards to our warranty information, please contact us by emailing enquiries@bonzabikebox.com.

STEP 3: Customers are always responsible for the cost of shipping for all returns. Bonza Bike Box will cover the cost of shipping back to the customer, as long as it is within mainland United Kingdom. Warranties outside of this territory may only be partially covered. Please allow up to 10 working days for a warranty claim to be processed and completed from the time Bonza Bike Box receives it; shipping times vary.

If you purchased your Bonza Bike Box from an authorised online store or retail shop then you must contact them directly regarding a warranty claim. We understand that all authorised online stores and retail shops have their own specific warranty policies.

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